Frequently Asked Questions (FAQs)
1. Orders & Payment
Q: How do I place an order?
A: Simply browse our collections, add your favorite pieces to the cart, and proceed to checkout. Fill in your shipping details and select a payment method to complete your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking, and popular wallets. All transactions are securely processed.
Q: Can I cancel or modify my order?
A: Yes, as long as the order hasn’t been dispatched. Please contact us within 24 hours with your order number and requested changes.
2. Shipping & Delivery
Q: Do you ship nationwide / internationally?
A: We currently deliver all across India. For international orders, please check back soon or reach out to us for updates.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days within India — may vary for remote locations.
Q: Are shipping charges applicable?
A: Yes, shipping costs depend on your location, order weight, and chosen delivery method. You’ll see the final shipping fee before checkout.
3. No Returns & No Exchanges policy
4. Product & Quality
Q: Are the product images accurate?
A: We strive to represent colors, textures, and details accurately, but slight variations may occur depending on device displays.
Q: Do your products come with a warranty?
A: Yes — all Fashina products include a 30-day quality guarantee. If any manufacturing defect arises, reach out to us for replacement or repair.
5. Account & Support
Q: Do I need an account to shop?
A: You can checkout as a guest, but having an account saves your address, order history, and allows for faster checkout.
Q: How can I contact Fashina customer support?
A: Email us at info@fashina.in or call +91 7039 666666. We aim to respond within 24 hours.